FAQs for BOM Market
What does BOM stand for and who are you people?
BOM stands for Band of Mothers which is the larger brand created by Shayna Ferm and Tracey Tee which incorporates Band of Mothers Podcast, The Pump and Dump Show, BOM Market and Moms Who Make Money. You can read all about us here.
Where is your warehouse?
All items listed on our site are dropshipped out from various warehouses across the US, and sometimes oversees including China. At this time, the only physical merchandise we carry is the High Plains Market line.
Why did my order arrive in multiple boxes?
If you had multiple items in your order, chances are you purchased from multiple suppliers who have different warehouses. You will receive tracking numbers for each part of your shipment.
What's your exchange policy?
Unless otherwise noted, all products (excluding High Plains Market) may be refunded or exhanged within 15 days.
Why can't you just give me a quick refund?
Because we work with multiple suppliers, refunds and exchanges vary with each supplier. If you have an item that arrives damaged, with missing pieces, or is simply wrong please take a photo right away and email us with your claim. We want you to be happy and satisfied so we'll do everything we can to make your order right or if necessary, refund your money.
How can I get my products on your website?
If you have a dropshipping arrangement, feel free to reach out to us with your catalogue and details and we'll take a look!